HelpDesk Reps
HelpDesk Reps
If you're a HelpDesk representative who fields questions from users about using Google Apps, here are some resources to help you out.
HelpDesk Resources
Learn to:
Quickly resolve common issues with Gmail and Google Calendar
Use Google's online resources to troubleshoot issues
Get tips on how to:
Set up your HelpDesk operations to support Google Apps
Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google
Google Mail & Calendar Troubleshooting
(training slides)
HelpDesk setup and training tips
(Help Center article)